OKX Resumes Withdrawal Activities after Several Hours Outage

Global cryptocurrency exchange OKX experienced an outage for several hours as its primary infrastructure provider Alibaba Cloud had a hardware failure in its Hong Kong data center. OKX has fixed the issue and, since then, resumed activities on the platform.

OKX resumed the deposits and withdrawals of BTC, ETH, TRX, USDT, USDC, and other TRC20 and ERC20 tokens at 4 am UTC on Dec 19. The deposits and withdrawals of other listed crypto will resume at 7 am UTC on Dec 19.

Sundays are not always fun days for the crypto community, as users started panicking yesterday when OKX experienced an outage.

“There is currently an intermittent connection error with our cloud provider which is affecting the user experience. Our dev team is resolving it with them. Funds are safe. Sorry for any inconvenience caused,” OKX tweeted.

The Hong Kong IDC Zone C server of cloud service provider Alibaba Cloud remained offline on Saturday at around 10 pm ET and did not recover for a number of hours, and the OKX development team worked with them to fix the problem.

Haider Rafique, OKX Global Chief Marketing Officer, tweeted, “Our teams are working with @alibaba_cloud to resolve this issue, we are expecting to be back up shortly.”

Our teams are working with @alibaba_cloud to resolve this issue, we are expecting to be back up shortly.

1. All funds are SAFU
2. Official announcement on open orders to follow, we’ll provide options to cancel trades etc
3. Timing? We can be up any minute now. Last few checks https://t.co/5RLQLmhz2W
— Haider (@Haider) December 18, 2022

After several hours, OKX announced the platform is back online, and trading activities resumed. The team assured all user funds are safe.

There was a 20-minute pre-open period before regular trading resumed. In the pre-open period, users were able to cancel orders, place post-only orders, and add margin funds, but the order matching system is kept closed.

Once pre-open finished on Dec 18, 6:50 pm UTC, OKX returned to regular trading.

UPDATE: #OKX has resumed Deposits and Withdrawals of BTC (mainnet), ETH (mainnet), USDT (ERC20/TRC20), USDC (ERC20/TRC20), and other ERC20 tokens at 4:00 on Dec 19 (UTC).

Wallet services for the other crypto will resume in a few hours.https://t.co/5DcV9GqG7w pic.twitter.com/eeSrMJcGgz
— OKX (@okx) December 19, 2022

OKX noted that their reliance on a single cloud service provider was the reason for this service interruption. To ensure that their core services are available on various clouds and prevent this outage from happening again, OKX technical teams are putting together a multi-cloud deployment plan.

OKX stated, “Once implemented, any issue at any single cloud service provider will no longer affect OKX’s core services, thus ensuring service stability in the long run.”